A)        What kind of delivery mode & postage charges?

1. Postage
We will suggest which delivery is suitable for your products.

- Pos Laju
Peninsular Malaysia = RM 6 (first 500g), RM 2 (next 250g)
Sabah/Sarawak = RM 9 (first 500g) RM 3 (next 250g)
** Above delivery charges will change base on postage rate from Post M’sia without priority notice.

2. COD
We provide “Cash On Deliver” service for our value customer.

Place : Midvalley
Available day: weekday ( Mon - Fri)
Available time: 12 pm until 7 pm

>> COD term only applicable when both parties agree to meet-up for above convenience time and place.

B)        What payment methods are available?  
We accept payment via Maybank ( A/C detail will provide after receive your confirmation of purchase) .

C)        What is further action need to do after payment make?
Please e-mail us the transfer slip/ bank in slip after the payment was done.
We will arrange the delivery once the payment is confirmed received by us.

D)       When will the items be delivered out?
Goods will arrange to post out every Tuesday & Thursday.
(If you wish to receive your parcel earlier, please schedule your payment before these days.)

E)        If the items are sold out, isn’t can be re-stocked?
Yes, please email us the description and code no. of the item and together with your contact detail. We will check by revert.
(Lead time of delivery :  2 – 3 weeks upon received your order confirmation.)  

Do I need to make any payment for re-stocking?
Payment is necessary for re-stocking to avoid back out of your order after the items have been re-stocked.

What should I do if not receive my parcel as per schedule earlier?

Usually it take about 2-3 working days to arrive depending on your location.
For Pos laju, please ensure that there'll be somebody to sign for the parcel. Otherwise, they'll deposit your parcel at your nearest post office & you'll have to collect it there.

Otherwise, you can:
- Track your parcel with the tracking code given to you via http://www.pos.com.my/pos/homepage/homepg_track.aspx

- Email us (lovefloressa@gmail.com)  and we will do our best to assist you.

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